Refund policy
30-Day Return Policy - Empura.com
General Conditions for Returns
All returns to Empura.com require an advance written Return Authorization. Returns will only be accepted and eligible for credit if they meet the conditions outlined below and within our Terms and Conditions of Use.
Requesting a Return Authorization
To initiate a return, you must request a Return Authorization within 30 days of your delivery. Please contact our Customer Service Team via Empura.com to begin the process.
Items Returned Without Authorization
Please do not return items without prior authorization. Items sent back without the required Return Authorization may not qualify for credit and could be returned to you at your expense. Additionally, you may be responsible for any associated shipping costs.
Approval Process
Once we receive your return request, our team will review the details to determine the item's eligibility for return. If approved, we will provide you with a written Return Authorization via email or regular mail. Only returns with prior authorization will be processed.
Condition of Returns
Items authorized for return must be in unused condition and in their original packaging. Upon receiving the returned item(s), we will inspect them to verify their condition. If all criteria are met, refunds will be processed within 45 days of receipt.
Additional Terms to Note
- Special or Customized Items: Special orders, cut-to-order, or customized items are not eligible for return. However, we’re always available to discuss potential exceptions or alternatives.
- Non-returnable Items: Items that are used, perishable, custom-made, discontinued, categorized as 'scratch & dent,' or designated as return-ineligible dropship items from the manufacturer are not eligible for returns. While we strive to keep our website updated, item statuses may change without immediate reflection online. Please verify the status and return eligibility of an item before purchase.
About the Restocking Fee
We apply restocking fees to orders based on the condition of the returned item. You are responsible for ensuring the returned merchandise is in new condition when returned to us. We recommend taking pictures and videos of the unit before shipping to document its condition.
|
Condition |
Definition |
Restocking Fee |
|---|---|---|
|
New Items |
The item is brand new, unused, unopened, undamaged, and in its original packaging. Packaging should be the same as found in a retail store and not damaged unless packaged by the manufacturer in non-retail packaging. |
0% |
|
New—open box |
The item is new, undamaged with no functional defects. The item may be missing its original packaging or the packaging has been damaged. All original accessories must be included. |
25% |
|
New—cosmetic damage |
The item shows signs of cosmetic wear or aesthetic damage due to shipping but is fully operational and functions as intended. |
50% |
|
Used or major damage |
The item has been used, is not fully operational, or has significant damage. This includes items needing repair or missing essential components. Returns are not accepted for such items. |
No Returns Accepted |
The Return Policy at Empura.com is subject to change at our discretion without notice. For further details or clarifications, please contact our Customer Service Team.