Empura 100% Satisfaction Guarantee Policy

At Empura, we are dedicated to delivering high-quality, reliable foodservice equipment that meets the demands of busy commercial kitchens and culinary professionals. We know how important it is that your equipment performs as expected — that’s why we proudly back every purchase with our 100% Satisfaction Guarantee.

Whether you're outfitting a new kitchen, upgrading your current lineup, or simply testing new tools, we want you to be confident in your investment. If you're not completely satisfied with your Empura product, we offer a straightforward return and refund process to make things right.

Empura gives you a full 30 calendar days from the date of delivery to return an item if you're unsatisfied for any reason. If the item is returned in good, resalable condition, we will issue a full refund — no questions asked.

This 30-day window allows you time to evaluate your purchase in real-world conditions and make sure it's the right fit for your kitchen operations.

Eligibility & Process

To qualify for a full refund:

• The item must be free of extensive damage, dents, deep scratches, cracks, or any signs of misuse.
• All original packaging, accessories, manuals, and components must be included.
• The product should not show excessive wear or signs of prolonged use.

We recommend unpacking and testing items in a controlled, clean environment and holding onto all packaging materials during this evaluation period.

If a returned item arrives at our facility damaged beyond acceptable limits, we reserve the right to assess the return in accordance with Empura’s standard return policy. In these situations, the refund may be adjusted depending on the severity of the damage.

Outcomes may include:

• A partial refund based on inspection results.
• A denial of refund if the product is deemed unsellable or damaged due to misuse.
• Restocking or handling fees may apply.

Our evaluation team will provide clear communication and rationale for any adjustments made to the refund amount. To avoid issues, be sure to pack returns securely and use a trackable shipping method.

Refer to the Product Warranty or Extended Warranty Policies

Satisfaction guarantee claims requested after the 30-day satisfaction window are no longer eligible for a refund under this policy. However, your Empura product may still be covered under its warranty.

Warranty policies vary by product type and can be found directly on the product detail page for each item.

• Typical warranty benefits include:
• Replacement of faulty parts
• Repair service for manufacturer-related issues
• Limited coverage for materials and workmanship
• To take advantage of your product warranty:
• Refer to the product page to review the specific warranty terms.
• Reach out to Empura or the designated warranty service provider.
• Provide your order details and a description of the issue.

Please keep in mind that warranties do not cover damages resulting from misuse, improper installation, unauthorized repairs, or normal wear and tear.