Please Read the Following Warranty Exclusions Thoroughly Before Submitting Your Claim

Empura provides a limited warranty on certain designated products as specified in the applicable specification sheets; however, this limited warranty expressly excludes coverage for component failures or damages resulting from any of the following circumstances:

• Improper Installation or Use - Installation, operation, or utilization of the equipment in a manner inconsistent with the specifications, guidelines, or owners manual, including, use in outdoor settings or mobile environments.
• Lack of Proper Maintenance - Failure to perform essential preventative maintenance, including regular cleaning of components such as the condenser coil, or regular maintenance procedures.
• Non-Commercial or Residential Use - Installation or operation of the product in residential, household, or any non-commercial setting.
• International Use - Products sold or operated outside of the contiguous United States are not eligible under the limited warranty.
• Negligence or Improper Handling - Damages, malfunctions, or performance issues resulting from carelessness, mishandling, or any action inconsistent with prudent equipment operation and management.
• Overloading - Any damage or failure caused by improper loading or storage practices, including restrictions to airflow within the unit, which may impair performance.

Additional Exclusions from Limited Warranty Claims

The limited warranty does not extend to any claims or losses whether direct, incidental, or consequential arising from or related to the following:

• Loss of inventory or product spoilage.
• Loss of sales, profits, or business opportunities.
• Any other indirect, incidental, or consequential damages arising out of or in connection with the use or failure of the product.

Additionally, items considered to be subject to normal wear-and-tear, including but not limited to light bulbs, gaskets, and similar consumables, are not covered under the limited warranty.

If your limited warranty claim falls under any of the stated exclusions, it will be denied. In such instances, you are advised to engage a qualified local technician to diagnose and resolve the issue at your own expense, as repairs under these circumstances are not covered by the limited warranty.

Only proceed with submitting the warranty claim form if you have reviewed the above exclusions and confirm that none apply to your situation. Once the form is submitted, our team will review your claim and contact you as soon as possible.

Submit a Limited Warranty Claim